Shipping and delivery policy
webshop
Delivery Time
The normal delivery time is 2-5 working days from the date of your order. Our goal is to dispatch the delivery from our warehouse the day after we receive your order. Delays may occur during peak periods for the delivery company or during a high volume of orders with us.
If you have not received your order within the expected time, please contact our customer service here.
Delivery Options
Depending on the size of your order, it will be delivered to a pick-up point or directly to you. Larger orders are delivered on pallets. We also offer pick-up at our premises in Arlandastad.
Costs
Pick-up at our premises is free of charge.
For delivery, there is a handling fee and an additional shipping cost based on the weight of the shipment.
Shipping cost
We use a service called "Sendify" which gives us values and best offers on shipment of our products. Costs can change depending on the weight, day, time and distance.
Track Package
Once we have dispatched your goods, you will receive a delivery confirmation with shipping information including a tracking number that you can use to track your delivery with the shipping company. Please note that there may be a slight delay before the shipment can be tracked.
Return Shipping
If your order has been delivered to a pick-up point and you have not collected it, or if the shipping company cannot reach you for home delivery, the goods will be returned to us. We will then invoice an additional fee based on the specific shipping cost to cover our expenses.
Outside Sweden
We also deliver and handle orders outside Sweden. However, not directly from our webshop. Special rules, costs, etc., may apply, which will be discussed in individual cases between us and you as a customer. Please contact info@fargbygge.com for more information or order@fargbygge.com to place an order. You can also fill in our contact form here.